Returns requests must be sent by e-mail to
retour@mephisto-shop.com
Returns address:
MEPHISTO-SHOP
144 rte Jean et Henry Nougier
13670 SAINT ANDIOL
FRANCE
Customers have 30 days from the date of receipt to return articles and request an exchange.
"Mephisto-shop.com" agrees to pay return shipment costs in mainland France and Corsica, by providing a franked label (for use by La Poste) to be printed and affixed onto the package.
For returns from abroad, but Customers are liable for returns costs from abroad.
The second delivery is free for exchange shipments in France and abroad.
This applies to one product exchange; Customers shall pay delivery costs for a second exchange request on the same article.
For returns from abroad, the first delivery is free, but Customers are liable for returns costs from abroad.
The second delivery is free for exchange shipments in France and abroad.
This applies to one product exchange; Customers shall pay delivery costs for a second exchange request on the same article.
Products can also be exchanged at one of our two stores
AIX EN PROVENCE 16 bis Place de Verdun
MARSEILLE 6° 93 Rue Paradis
free of charge, on presentation of the invoice.
Products must be returned in perfect condition and in their original packaging.
The "Mephisto-shop.com" returns service will not accept articles and/or packaging that have been worn, damaged or soiled such that they are unsuitable for resale, and will not offer any refund under such circumstances.
Customers must check the condition of shipped articles on receipt. There is a statutory 7-day cooling off period during which any complaints or claims for non-compliance or defects in the articles must be made in writing, accompanied by relevant proof.
Before returning any articles, Customers should send a returns request to "Mephisto-shop.com", stating the reason for return, the order number and their telephone contact details.
"Mephisto-shop.com" will contact the Customer as soon as possible after receipt of this request in order to arrange for the return of the relevant articles.
Articles must be returned in perfect condition and in their original packaging and the returns form supplied by "Mephisto-shop.com" must be included in the package.
"Mephisto-shop.com" will not accept articles and/or packaging that have been worn, damaged or soiled such that they are unsuitable for resale, and will not offer any refund under such circumstances.
In the event of an article refund, "Mephisto-shop.com" shall credit the customer bank account within 5 days of receipt of the product.
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